According to a research study, 80% of a company’s profits come from 20% of its existing customers. And, 70% of the customers leave, because of a poor or delayed redressal to their complaints. This means that any mechanism to effectively redress your customer complaints will provide you with increased profitability & competitive advantage for your […]
from SoftwareSuggest Blog http://bit.ly/2RTGau5
via HR Software
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