Why always Live Chat is Winning the Customer Support Race?

Reading Time: 5 minutes Live chat was once a “nice to have” customer service system option. But lately, the tables have turned. 79% of customers today prefer live chats as they offer instant responses. Besides, 38% of consumers are more likely to buy from a company that offers live chat support. These numbers indicate that live chat has become […]

from SoftwareSuggest Blog https://ift.tt/3BqmSzO