10 Reasons To Use Real-Time Customer Feedback For Better CX

‘Customer feedback’ is not a cool new buzzword but it seems like we have been hearing this term more and more recently. The concept of real-time customer feedback has been around for ages. We have long used surveys, conducted researches and even relied on mystery shopper evaluations to collect customer feedback. Why discuss it now? […]

from SoftwareSuggest Blog http://bit.ly/2KrTKkl
via HR Software