Foremost Call Center Metrics to Track Customer Success

Reading Time: 4 minutes The key to success for any business is making your customers happy. Now, call centers act as a point of contact with your customers.  That’s why evaluating call centers’ performance is vital for every company. There are various call center metrics, aka KPIs (Key Performance Indicators) that help assess the overall accomplishment of a call […]

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How ERP Integration With Ecommerce Can Benefit Your Business?

Reading Time: 5 minutes In 2019 alone, retail eCommerce sales amounted to $3.53 trillion worldwide. It is expected to reach 6.54 trillion US dollars in 2022. Ecommerce has transformed the conventional ways of selling things both in terms of price and communication. Customers like to buy things in the comfort of their room with just a single click. Besides, […]

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Interview with Sheshgiri Kamath CEO of Kapture CRM

Reading Time: 4 minutes CRMs or Customer Relationship Management software are specialized tools to assist organizations with lead generation, marketing campaigns and customer support. Several organizations use CRM for better market penetration, understanding customers and forecasting sales. However, most CRMs lack the flexibility, finesse and scalability needed to help organizations take care of their unique needs.  KaptureCRM is a […]

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Top 10 ERP Tools to Streamline Organizational Management

Reading Time: 8 minutes Imagine a 15- year old who wants to make some money by selling juices. If he makes a large quantity of juice, he might not be able to sell them all. Also, if he makes too little of it, he might miss out on making profits. This brings us to terms like supply chain management, […]

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Blackboard Vs Moodle Vs Canvas: The Better LMS

Reading Time: 4 minutes The popularity of the learning management system (or LMS) is growing, and all for the right reasons. A Learning Management System (LMS) offers a centralized platform whereby educational institutes and companies can conduct their online training sessions. It makes the whole process of imparting education to students, onboarding employees to training, and developing different skills […]

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10 Reasons Your Business Needs an Integrated HR System

Reading Time: 5 minutes The use of HRMS, or human resource management system, is on the rise. In fact, the global HRMS market is expected to grow to $30 billion by 2025. A fully-integrated HR system is a set of applications that offers a wide range of HR functions in a single platform. This HR system can help you […]

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Customer Feedback: How to Collect and Use Them

Reading Time: 6 minutes Feedback is an essential tool that helps us all know how we are doing and how we can improve. For businesses, too, it is a key tool to understanding whether your customers are happy with your product or service or not. This helps them improve their services and serve customers better. Looking for Customer Feedback […]

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Top 10 Compliance Management Software in Australia

Reading Time: 7 minutes As a business owner, you would know how critical compliance management is for the success of your organization. These policies, laws, and regulations are made for the safety of people and the company.  Compliance Management is not a new thing. Even before the technology revolution, organizations were maintaining compliance manually. So what changed now? With […]

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Top 15 Medical Staffing Software Solutions in 2020

Reading Time: 8 minutes Medical staffing software is a collection of automated software solutions that enable healthcare businesses to streamline operations, maximize candidate experience, and maintain compliance. These solutions offer a wide range of functionalities, including data management, recruitment, and staff scheduling. Why Do We Need Medical Staffing Software? Healthcare staffing agencies are in constant need of skilled, qualified […]

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Top 13 Retail Inventory Management Software to Watch Out for in 2020

Reading Time: 10 minutes There runs a common sentiment in the ambition driven, CXO leaders, and business magnates of the world, that if you are following a technology that suits only your present needs, you are already lagging. With an increase in the customer base comprising individuals who know what they want, you as a business owner need to […]

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A Comprehensive Guide to Customer Engagement Hub

Reading Time: 7 minutes Engaging customers, keeping them informed, and adding new prospects is crucial to every business’s growth. By staying in touch with customers and keeping communication lines open, firms ensure better customer experiences, higher sales, and easier conversion of prospects.  For a business, understanding the technicalities behind better customer engagement could pave an easy way towards success. […]

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13 Best Software for Doctors to Manage their Practice

Reading Time: 10 minutes Doctors have one of the most stressful jobs in the world – building up treatment plans, attending to patients, charting, administrative work, and keeping up with the latest advances in medical technology. Doctors are our miracle workers on Earth and sure seem to have their hands full at all given times. However, with the advent […]

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The Ultimate Call Center Best Practices and Actionable Tips

Reading Time: 5 minutes One-third of customers will leave after one poor encounter with the brand. 59% of consumers have higher expectations for customer support than they had a year ago. If you want to make your customers happy, you need to focus on delivering remarkable customer service.   But how do you do that? Of course, it largely […]

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Benefits Of Having A Food Truck POS System For Your Business

Reading Time: 4 minutes Food trucks are an efficient, portable way to sell unique, delicious cuisines. But modern customers dread long queues and tedious payment processes. An automated point of sale system or software is ideal for such businesses. What is a Food Truck POS System? The food truck POS system is a comprehensive software to collect orders, payments […]

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15 Best HR & Payroll Templates In Excel for Free Download

Reading Time: 7 minutes Qandle : No. 1 In HR Software Visit Website Free Demo The HR department manages the records of employees differently. They have their own system that carefully stores information on employee background checks, contract renewal, attrition/turnover in diverse teams, increment or deductions, overtime, etc.  It is vital for companies to carefully maintain all these records […]

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Collaborative Project Management: A Comprehensive Guide

Reading Time: 5 minutes Project collaboration is built around having team members actively plan task management, communication, and teamwork. The control of activities is no longer solely assigned to just managers, but it becomes an open panel for all project members. Since the project manager can distribute complex projects across various teams, collaborative project management helps decentralize tasks. Not […]

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8 Steps of Sales Processes That Lead to Higher Sales

Reading Time: 5 minutes Driving higher sales figures is the primary goal of every business, yet most firms treat it as a mere chore and fail to see the science behind it. Sales not only has an economic aspect to it, and also deals with psychology in equal proportions. Therefore to ensure a greater market share, we must ensure […]

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My BillBook: Manage Bills, Inventory, Orders, and Invoices Seamlessly

Reading Time: 8 minutes When we think of business functions like Billing, Inventory Management, Vendor Management, and Employee Management, we usually associate them with large organizations. However, small and medium-sized businesses also have to deal with such functions on a daily basis, but on a smaller scale.  While technology has simplified vital business operations for large corporations through the […]

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Optimize Campaign Performance With Offer18’s Offer Automation Tool

Reading Time: 3 minutes Organizations in the performance marketing industry must monitor critical metrics like Conversion Rate (CR), Click-through Rate (CTR), eCPM, and RPC to optimize their campaign performance. At present, it is quite challenging to make changes manually in any of these metrics.  This is why you need an automation tool to help optimize your metrics based on […]

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VOISO: Empower your Call Center with a smart SaaS Solution

Reading Time: 6 minutes Despite the growing popularity of messengers and chatbots, voice interactions continue to be valued by end-users of all industries. Customers may now be used to a mix of live and digital communication channels, but they often find a phone call faster, easier, and more reliable than any text exchange. Call centers, therefore, remain an essential […]

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13 Best Free HR Software for Small Businesses and Startups

Reading Time: 9 minutes Human resource management application help reduce HR management needs by tracking personnel data, position openings and hiring status for job candidates. Here ranks all human resource management apps based on worldwide popularity.

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Interview with Rajesh Phadke Co-Founder of Kloudq

Reading Time: 5 minutes “Bollywood,” “Cricket,” and “IT” – It won’t be an exaggeration to say that these three terms summarize “India” for many in the western world. For several decades, services companies dominated the Indian IT industry. Several Indian IT companies delivered services through the outsourcing model. However, very few IT companies thought of creating their own products […]

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Types of HR Systems: HRIS vs HCM vs HRMS

Reading Time: 5 minutes The global HR software market is growing at a rapid pace. It is expected to reach $25.9 billion by 2023.  The primary reason behind the growth is that the right human resource (HR) system helps companies streamline employee management. It also helps increase productivity and ensures statutory compliance.  However, when it comes to choosing the […]

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A Comprehensive Guide to Understanding ERP in Inventory Management

Reading Time: 7 minutes The Enterprise Resource Planning tool, also referred to as stock control, handles all aspects of a company’s inventory system including purchasing, receiving, tracking, warehousing and storage, shipping, turnover, and reordering. You can easily track orders, inventory levels, sales, and deliveries in point of sale and enjoy a streamlined inventory management process.  The software is a […]

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Interview with Rajesh Sankarappan, the Co-Founder at Heptagon

Reading Time: 4 minutes Bringing digital transformation to an organization is crucial to its sustainment in the long run. Digitizing an organization makes it less susceptible to data threats and automates several menial tasks. Additionally, it offers organizations better control over their processes and helps them monitor different sectors simultaneously. However, digital transformation is easier said than done. It […]

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SeQure: Integrated Digital Workplace Experience Platform

Reading Time: 7 minutes Since several components need to come together to create a good workplace, businesses need to consider various factors to ensure the smooth functioning of a firm. Since the number of tasks business owners have to ensure every day is overwhelming, most of them have to rely on specialized office management software to get the job […]

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SaaS Companies that Got Funded in 2020

Reading Time: 25 minutes This article gets updated every month to reflect the latest market data. If we missed out on something on this list, drop an email at nidhi@softwaresuggest.com! 8 SaaS companies got funded in November 2020. Here is the list. S. No. Name Category Funding Type Funding Lead Investor Total Funding 1 Booksy Appointment Scheduling Software Venture […]

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Interview with John Xie Co-founder & CEO of Taskade

Reading Time: 4 minutes Collaborating and getting work done remotely has long been a problem for business owners and teams. The ongoing pandemic has intensified the problem and made real-time collaborations far more difficult. Thankfully, technology has helped teams reconnect successfully, but real-time brainstorming and project management are still pain areas for many remote teams. Taskade is one application […]

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Interview with Mr. Sarfaraz Malek, the Co-Founder at Emgage HRMS

Reading Time: 4 minutes Though human resources form the backbone of any organization, most firms spend relatively less time developing them. While larger firms have a lot on their plate, smaller ones hardly have the resources or the time to develop their employees. Thus, the development of employees rarely happens, especially in smaller firms. To address the above situation, […]

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Interview with Mr. Surendra Varma, the Co-Founder of Emgage HRMS

Reading Time: 5 minutes Managing human resources and developing them is crucial to the growth of any company. However, most small and medium enterprises (SMEs) fail to offer the right guidance and support to their employees due to lack of resources and expertise. Thankfully, today there are several applications that allow such enterprises with the support necessary to manage […]

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Key Marketing Problems a Call Tracking System Can Solve

Reading Time: 3 minutes Call tracking is a feature in sales software that allows you to track information about incoming calls. It also makes it easier for you to determine who is calling you and which campaign is driving that call. Here are some data that a call tracking system gathers for you: The number from which you received […]

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8 Best HR Assessment Tools to Help Find the Right Candidates

Reading Time: 7 minutes Every recruiter faces the challenge of finding the right candidate for the position.  Ambra Benjamin, global leadership recruiting leader at Facebook, on Quora said: “In my opinion, the greatest obstacle for recruiters is connecting with candidates through the noise of all the other 2000 recruiters trying to reach out to the same candidates. I believe […]

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Founder Interview with Mr. Arjun Durai Rajasankar Director of SANeFORCE

Reading Time: 3 minutes Managing a salesforce and optimizing their productivity has been a problem for many businesses. Without a salesforce performing to its full potential, companies cannot retain their market shares or surpass them. The problem becomes more complex when it comes to sales teams behind pharmaceutical and healthcare products since their processes are as complicated and specialized […]

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20 Examples of Customer Retention Strategies That Work

Reading Time: 12 minutes The inventor of the famous ‘Net Promoter Score or NPS,’ Frederick Reichheld of Bain & Company, did research that led to a huge paradigm shift in the business community. While most of the customer-centric businesses focused on grabbing new customers to boost their earnings, this research showed that a mere 5% increase in the customer […]

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10 Factors to Consider While Choosing Construction Scheduling Software

Reading Time: 4 minutes Construction scheduling software is essential for the smooth processing of projects which usually include many complexities. There are very few universal solutions, however. In this post, we’ll give you some tips on evaluating the various construction scheduling programs out there. This will help you find the very best solution for you! 10 Factors to Evaluate […]

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Fyle: Expense Tracking and Management Made Easy

Reading Time: 7 minutes Managing expenses, keeping them in check, and streamlining them is crucial to sustaining any business. However, many companies falter in this department, causing them financial struggles and hampering their growth.  Organizations with mobile sales teams frequently face issues managing their finances. This is because most of their sales expenses are not logged systematically, causing accounting […]

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Top 10 Reasons Why your Business Needs a Mobile CRM Strategy

Reading Time: 8 minutes The use of smartphones is rapidly going, and sales teams are always on the go to meet potential clients. This gave rise to the need for merging mobile devices and CRM systems into one.  What Is Mobile CRM? Mobile CRM, or mobile customer relationship management, is a CRM solution that can be accessed using smartphones […]

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Interview with Mr. Yashwanth Madhusudan, Co-Founder & CEO at Fyle Inc

Reading Time: 5 minutes Managing an organization’s finances is key to its success. Knowledge of the expenditures of a business and where they are being spent helps businesses keep track of the cash outflow, which reduces wastage and ensures proper utilization of finances.  Organizations, especially with mobile sales teams, therefore seek a proper financial management system to monitor their […]

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Founder Interview with Gautam Nimmagadda CEO of Quixy

Reading Time: 5 minutes While all businesses aspire to achieve process automation to simplify tasks and get work done more efficiently using software, seamless automation, and process improvement still remain a distant dream for many. This is primarily because all businesses are unique and require unique solutions. The problem has persisted for decades despite the gigantic strides taken by […]

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